PRIVACY POLICY PARLIAMENT HOTEL BUCHAREST
OUR COMMITMENT TO PRIVACY
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Last updated: March, 2024
This Privacy Notice sets out the basis on which we collect and process your personal data through your use of our website(s), our digital applications (Apps), online profiles, signing up for newsletters, request for proposal, competitions and/or other marketing activities on online or through digital communications.
Any changes we make to this Privacy Notice in the future will be posted on this page with or without prior notice, so please check this page regularly.
For the purpose of applicable data protection laws, Parliament Hotel is the data controller responsible for your personal data. We respect the privacy of all our customers, web users and/or business partners, and treat all personal information as confidential. All personal data we collect and process is handled by the applicable data protection laws, including the General Data Protection Regulation (EU) (2016/679).
By accessing our website or otherwise using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
If we make material changes to how we treat our users' and guests’ Personal Information, we will notify you by e-mail to the primary e-mail address specified in your account and/or possibly through a notice on our websites’ home pages. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our websites and this Privacy Policy to check for any changes.
Occasionally, we may include or offer third-party products or services on our websites at our discretion. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We urge you to read the privacy policies of other websites before submitting any information to those websites.
Collection of Personal Data
The term “personal data” in this Notice refers to any information relating to an identified or identifiable natural person ("data subject") that we, in the process of providing you with a particular service, may ask you to supply to us. Personal data may be collected as part of, but not limited to:
(i) Fulfilling reservations or requests for information or services,
(ii) Meeting local legal requirements for registering guests,
(iii) Browsing of website (please see our Cookies policy below for more information),
(iv) Purchasing our products or services,
(v) Registering for program memberships or online profile,
(vi) Meeting for sales calls/appointments, attending trade and road shows, or requesting proposals via our procurement team;
(vii) Submitting job applications
Information You Provide to Us
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You will provide some or all of the following information to us when you make reservations from our website, enroll as a member, register an online profile, use one of our Apps, contact us, sign up for newsletters, request for proposal, register to check-in at one of our hotels, and other marketing activities, either in one of our hotels or online:
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Your Identity and Contact Details -includes your name, date of birth, travel ID, email address, home postal address/billing address, delivery address (if different), and your contact telephone number;
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Your Payment Details - your bank details and payment card details; however, your payment transactions will be encrypted during our booking journey and by the acquiring bank, so we will not retain any payment card details submitted by you;
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Your Profile Data - if you register an online profile, this includes the profile you create to identify yourself when connecting to our website and Apps (including your username and password) and other data about reservations and your personal preferences and
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Additional Personal Details - You can also provide additional personal data to us such as your gender, product preferences and interests. This additional information would only be collected and stored by us to analyze your sales to help us understand and improve our services and for the purposes of any direct marketing emails, push messages, telephone calls, social media posts (such as Facebook), or SMS, in line with your marketing preferences and provided you have expressly consented to receive such emails, pushed messages, telephone calls, social media (such as Facebook, Instagram, Tik-Tok) or SMS.
Direct Marketing includes but not limited to:
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Room offers Promotional
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Restaurant, Bars and Events promotions
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Celebratory Offers
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Hotel Opening
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Hotel News and Updates
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Guest Experience Surveys
Information We Collect When You Use Our Website or Our Apps
As you interact with our website and Apps, we automatically collect usage and technical data (described below) about your equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and similar technologies.
Cookies: We need your consent to use cookies, and request this each time you visit our webpage.
Usage Data- includes details of Parliament hotel, dining restaurants and services you have viewed and reserved, and information about how you use our website and our Apps;
Technical Data - includes:
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your Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
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information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, mobile applications traffic data, weblogs, and other communication data;
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if you use a mobile device to access our website or one of our Apps, the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone settings).
Other - We may also receive information from third parties we work closely with such as wifi service provider, online reservation and review platforms, reference agencies and fraud prevention agencies. These third parties may share information with us under their own data protection policies and procedures.
Below are the ways we will use your personal data to fulfil our contractual obligations to you, for our legitimate business interests, and/or where you have provided your consent to processing for specific purposes.
Please note that when we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), as well as your rights under data protection laws. Our legitimate business interests do not automatically override your interests - we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
| We may use your personal information to: | How do we use personal information for this purpose? | What is the legal basis for us processing your information in this way? |
| Process your reservations and managing your booking at one of our hotels, including taking payment, responding to enquiries and requests and any after-sales services such as amendments or cancellations. | We will need to use your personal information (such as your name, email address, phone number and credit card details) to set up and manage your booking (for example by sending you reminders about upcoming hotel stays or processing payment for your booking). | We need to process your information this way to perform our contractual obligations to you concerning your booking or other services. |
| Manage and conduct our competitions and promotions, or to manage and analyse survey entries we receive from you, including post-stay experience surveys. | We will need to use your personal information (such as your name, email and phone number) to manage and process your entries to our competitions or promotions, and to inform you if you have won a prize. We will also use your information to process, manage, and/or aggregate survey data. | We will ask for your consent when you enter a competition/promotion, or provide responses to our surveys, before processing your information in this way. |
| Process and administer your online profile with Parliament Hotel provided when you have signed up with us and consented. | We will use your personal information (such as your email address or other contact details) to manage your online profile, provided this aligns with your online preferences. | We will only process your information this way if you have provided consent. |
| Deliver direct marketing, advertising, and updates to inform you about forthcoming offers, products, feature updates, and information about us. Make suggestions and recommendations to you about our goods or services that may interest you. | We will use your personal information (such as your email address or other contact details) to send you information and promotional material about Parliament Hotel, provided this aligns with your marketing preferences. | We will only send marketing communications to you if you have expressly consented to receive direct marketing emails and/or pushed messages, telephone calls or SMS from us, whether via our website, apps or in person at any of our hotels. We will only send certain types of promotional material if you have specifically consented to this, for example, if we send you promotional materials about products and services offered by third party organisations. |
| Measure and analyze the effectiveness of advertising we serve to you. We will use your personal information to analyse our marketing practices to ensure you can provide a more personalised marketing experience. | We will analyse information on your recent visits to our site and your past purchases to measure and understand the effectiveness of any advertising we may serve to you and others. | It is in our legitimate business interests to track the effectiveness of our marketing and online advertising practices. |
| Administer, analyze, and assess the performance and usability of our website and apps. | We use technical information about your visits to our website and apps, and information about your behaviour on our website (such as the services you have searched for and the length of time spent browsing) to improve our website and apps. | Our legitimate interest is to administer, analyze, and assess our website and apps to ensure they function properly and enhance our users' experience. |
| Comply with legal requirements. | We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, tax or financial reporting requirements). | It is in our legitimate interests to process personal information to comply with legal requirements to which we are subject. |
| To protect and secure our website and apps against cyber-crime including fraudulent transactions. | We may need to process your personal information (including financial information) to protect and secure our website and apps, keep your payments secure, and protect against fraudulent transactions. | It is our legitimate interest to process personal information to secure our customers' payments. |
| Where you have consented to this, we may publish customers' reviews and feedback in the testimonial section of our website, which were received via email, social media, online travel review platforms, or the Parliament Hotel guest comment card. | We will use your personal information when publishing your customer review, by your preferences (eg, via a pseudonym or fully-anonymised), which enables us to be honest and transparent with our customers regarding the nature and quality of our services. | We will ask for your consent before processing your information in this way. |
Our website and Apps have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. We have also established procedures to deal with any suspected or actual data breach.
This Privacy Policy is written in English/Romanian and may be translated into other languages. If there is any inconsistency between the English/Romanian version and the translated version of this Privacy Policy, the English/Romanian version shall prevail.
If you have any questions or concerns about how we treat your personal information, you wish to ask us to stop processing your personal information, or you would like to request a copy of the personal information we hold about you, please email us.